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Privacy Policy

Customer Information and Privacy Policy

We may from time to time use automatically retrieved information from anonymous sources to update the content and/or operation of our website. In addition, we may from time to time use your name and positive comments or reviews submitted by you through the website and emails to us. 

We may use technology to aid the processing of your order and/or track the browsing patterns of our site visitors which can include “cookies” which would be temporarily stored on your computer during the order process. Information collected in this way can't be used to identify you unless you modify your internet browser settings.

If you have any difficulty ordering from our website after making modifications to your online security settings please contact us.

We will only use information collected about you lawfully and in accordance with the Data Protection Act. We will not share any of your information with any 3rd party without first obtaining your consent or unless required under law. Under no circumstances will Lush Hair Extensions sell or donate your information to any third party.

If you have subscribed to receive notifications and information from us directly, you may cancel these subscriptions at any time by notifying us by email that you no longer wish to receive such communication. You may also request at any time that we delete your account details and we will do so in accordance with the Data Protection Act.



When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 

We do not store credit card details nor do we share customer details with any 3rd parties.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.



How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@lush-hairextensions.com



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

SECTION 4 - Magento

Magenta 1.9 is being deployed which is the latest in technology.

Payment is integrated via PayPal.



In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at



To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.



Currently our website doesn’t run cookies but reserves the right to do so in future. 

Google analytics is being deployed on this website which is a third party code and all the features and usage reflected is from Google analytics.



By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.



You have 24 hours to cancel your order after placing it, otherwise the order will be considered as confirmed, production will take place and the right to cancel will expire.

Before placing your order, please make sure you have chosen the right color(s) on the website from our color palette which specifies in great detail all available colors and highlights. If you choose to send in a picture for us to copy or match to, we will match it as closely as possible. Different hair types react differently with color, therefore the final result will be a close match, not an exact match.

We highly encourage our users and customers to choose your purchases wisely and to double check all product details before purchasing. If you are having trouble with purchasing or for any other general queries concerning products we ask that you contact us at info@lush-hairextensions.com prior to purchase.

Under UK distance selling regulations of personalised custom made products, custom made hair extensions which have been made to your specific requirements such as your chosen hair type, size, style colour etc are not legally eligible for exchange or refund unless the item is faulty.

Faulty meaning; 'not working or made correctly; having defects'.

Fault and defects apply to the attachment of the extensions, eg. bonded tips, clips, sewn or lace areas. Faults include any long term shedding which could be attributed to craftsmanship.

Each request for an exchange will be reviewed based on our Refund and Exchange terms.

UK general distance selling regulations; https://www.gov.uk/accepting-returns-and-giving-refunds 

 EU Distance selling regulations and custom made orders; http://www.ukecc-services.net/service.cfm?code=1151&view=both 

The regulations state that:

  • You must be given clear information about the goods or services before you buy,
  • Goods must be delivered within thirty days unless agreed otherwise
  • There is a ‘cooling off period’ where you can cancel the contract to buy for any reason.

 The cooling off period begins as soon as an order has been made.


Delivery of products, associated costs and timelines

We offer a tailored, bespoke service for all of our custom products based on the specifications that you select. Given the time needed for our hair experts to precisely craft, color these products, it can take approximately 7-15 days to dispatch the product.

In-stock products will be typically be dispatched within 1-2 days as these do not undergo the same bespoke process.

Once dispatched, delivery time is contingent upon factors such as: stock availability, weight of parcel, courier and final destination among various other factors. As a result of these variables our delivery times are only a rough estimate and cannot be guaranteed.

Payment is required in full when you place your order. Delivery prices for orders to the US and international are charged by the weight and value of the order. Prices may vary due to international destination of the order. It is the customer’s responsibility to check and pay for all import duties and value added tax in their respective countries.

We use a trackable courier as our preferred carriers.

International orders may attract custom and duties which are payable by the customer in accordance with the rules and regulation of your country. We are not liable for any customs or duty charges.

1) Lost or delayed parcels

Once we have dispatched your items it is the responsibility of the courier or postal service to deliver. Our delivery partners ask that our customers allow a maximum of 10-15 working days, International customers please allow a maximum of 25 days for the delivery of items due to unforeseen circumstances.

We do not consider items to be “lost in transit” until the times stated above have passed in accordance with the independent regulations of the courier or postal service. Please ensure your delivery address is correct when placing your order. If you provide an incorrect delivery address and your item cannot be delivered it may get lost in the postal system if this happens because the wrong address was supplied we cannot be held responsible for the loss or delayed return of your package.

 2) Items Returned to Sender

If we post your item to your nominated delivery address and it is returned to sender we will contact you upon its return to us. We can re-attempt to deliver for an extra delivery cost. 

3) UK Remote Areas

Occasionally we receive orders from remote areas and regions in the United Kingdom. These orders will be shipped via Royal Mail to ensure timely delivery but are not guaranteed to arrive "next business day". These areas currently include:

a) Northern Ireland

b) Isle of Man

c) Scottish Highlands- specifically postcodes beginning with, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

d) Channel Islands

4) Delays due to weather or strike action Lush Hair will not be held responsible for any delay caused by weather, unsafe travel conditions or strike action held by transport companies or associated business.


Christmas, Holidays, Bank Holidays - Delayed parcels

Once we have dispatched your items it is the responsibility of the courier or postal service to deliver. We ask that our US customers allow 10-15 working days for the delivery items due to unforeseen circumstances such as peak season delays, strike action or chronic weather conditions. We shall not be held responsible for any delays due to weather conditions or the typical increase in traffic during the holiday seasons.

If you have any concerns please contact us directly.


Disclaimer - Warranties

Unless expressly stated to the contrary, the fullest extent permitted by law, our website, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failure of this web site or the linked sites, even if Lush Hair Extensions had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.


Disclaimer - Trademarks, Images, Third Party Copyright

Except where expressly state to the contrary all persons including their names and images, third party trademarks and images of the third-party products, service and locations featuring on the Lush Hair Extensions website. Furthermore, unless it is expressly stated on our website that certain products, service or location are connected, associated, linked or affiliated to the maker, right owners or broadcasters of a film or program you should not make such an assumption, or rely in any way on the existence of such a connection, association or affiliation with them.


Disclaimer – Weight of Products

Your pre-bonded tips order may arrive as 1 set, 2 sets or 3 sets however, the total weight will be correct. For example, if you order 2 sets of 50g from the website, you may receive them as 1 set with a total of 100g. The total order may be packaged differently depending on our supplier and also for ease of shipment.

Although we state the number of strands, our hair is sold by weight, depending on the hair type and the length of the hair, sometimes you may receive a lower or higher number of strands, however, you pay for the weight of the hair and that will always be correct.


Disclaimer – Bleaching and coloring of hair

Bleaching is one of the most damaging coloring techniques as it raises the hairs’ outer cuticle, allowing the bleaching agent to fully penetrate each strand. Damage from bleach can include dry, brittle, inelastic hair, and hair that is more prone to breakage and split ends. Colored and Bleached hair is also porous and swollen and therefore more vulnerable to other chemical and non-chemical processes - Including sulphates, curling tongs, blow-dryers and straightening irons. Some of hair products may undergo said bleaching or coloring process in order to achieve the customers desired color such as light blonde colors and special colors.


E-tail of Products and Services

By making a request or order you are offering to purchase a product which we will accept to sell to you in accordance with these Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to the availability and any guarantee, warranties or representations made as to delivery times are limited to the rules of the postal service we choose. We are not responsible for any delay due to postal strikes, weather conditions or similar circumstances beyond our immediate control.

We are entitled to refuse any request made by you. If your order is accepted we will inform you by emailing you or by telephone call.

When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of goods, service or bid. It is your responsibility to inform us of any change to these details as soon as possible.

All prices are subject to changes without notice.


Entire agreement

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Lush Hair Extensions. Any waiver of any provision of these Terms and Conditions will be effective only if in writing and signed by a partner of Lush Hair Extensions. Lush Hair Extensions is trading under a partnership please contact us at info@lush-hairextensions.com to request our address.


Hair Products

Lush Hair Extensions is not responsible for the way in which you use any product you purchase from our business. We do not accept responsibility if any hair is installed or cared for incorrectly. This includes damage due to colour treatments, cutting, any other purpose or if any products damage your hair or skin. On occasion, we may use images of celebrities on our site as a guide to hair styles and or extension types, the celebrities are in no way linked or endorsed by Lush Hair and our products and they are not wearing our hair. These images are for your reference to improve your experience when choosing colours and styles.


Hair Care and Hair Installation

Lush Hair Extensions is not responsible for the costs or methods you choose to install and care for your new products.


Images and Photos

The images of models and hair in each item description are an approximation of colour. We do not claim that your hair will look identical to this or as the models have styled, washed and prepared their hair before each photo. Please note that colour can be shown differently on every computer screen so we cannot be responsibility for any variation. We provide all items in clear packaging so you can view extensions before removing from packaging or wearing.



You hereby agree to indemnify, defend and hold harmless Lush Hair Extensions, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to legal fees) arising from, without limitation, your use of our website or services, your breach of the Terms of service, your infringement of any intellectual property right or any other right of any person or entity, or you breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.



These Terms and Conditions are governed by the Laws of United States of America and any arising disputes resulting from the use of our website or services shall be dealt with in the English courts. These terms and conditions are to be construed in accordance with the laws of United States of America and irrespective of your place of domicile.

Any dispute in any way referable to the content of this site whether in respect of its trademarks, copyright or image content shall be resolved exclusively by arbitration. The terms of which are to be agreed between Lush Hair Extensions and yourself and provide no right or recourse to any relief of the US courts whether interim or otherwise and that by accessing this site you waive your right for all time to such right.


Limitation of Liability

Lush Hair Extensions, its partners or affiliates or any party involved in creating, producing or delivering our services, or any website linked to our site or services, shall not be liable in any manner whatsoever for any direct, incidental, consequential, indirect, special or punitive damages arising out of your access, use or inability to use this service or any site linked to this service or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure. 

We shall also not be liable for any damages or losses arising in contract, tort or otherwise: including lost profits, loss of business, or date: business interruption, damages and/or other consequential losses that result from your use of or inability to use the service and/or from any action taken by you as a direct result of using material provided on the Lush Hair Extensions website. This includes sites accessed through links from the Lush Hair Extensions website.


Payment and Currencies

Upon checkout a breakdown of all fees will be shown including postage costs in USD. While the content of your cart may be displayed in the currency you have selected, you will checkout using USD at the most current exchange rate. We use a standard currency converter. Your own bank's exchange rate may vary slightly which is why we can only determine the USD exchange rate at the point of purchase.

We accept most major credit and debit cards. Card payments are processed using the payment gateway PayPal. 

Under no circumstances will we ask you to send us credit card information via email or post. Unless previously agreed, please do not send cash, cheques, money orders or credit card information via the post to us. We do not accept this as a payment method and all non-cash will be destroyed. Any monies posted will be donated to charity.



You will not: commit or encourage a criminal offence, send or receive any material which is any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to contrary to the acceptable use polices of any linked sites or community standard generally: transmit or distribute a virus; hack into any aspect of our services; corrupt data; cause annoyance to others users of our site or services; infringe upon the right of any other person’s trademarks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through our website.

Lush Hair Extensions reserves the right to void any transaction. Any voided transaction will have funds returned to the original credit or debit card within 5 business days or at

the discretion of the merchant facility.

Lush Hair Extensions works actively with local law enforcement to prevent online fraud. Any customer suspected of committing a fraudulent transaction will have their registered details provided to national and international police.



All information and material submitted by you to Lush Hair Extensions or that you publish on any public area of the Lush Hair Extensions website shall be provided by the submitter and accepted by the Lush Hair Extensions Lush Hair Extensions website on a non-confidential basis subject to our Terms and Conditions. Furthermore, we shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and we shall be free to use, edit, copy, republish and distribute (for any legal purpose) and authorize others to do the same, any such information or material and any ideas contained in such information or material.



Lush Hair Extensions may at any time terminate or suspend any part of our services without notice.


Variation of Content

Lush Hair Extensions shall have the right and absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with our services or which appears on any page of the Lush Hair Extensions website.


VAT, Taxes and Customs

The buyer is solely responsible for any import fees, taxes or other charges applied specifically within their country or state.


Lush Hair
Lush Hair is a privately-owned company.